Refund Policy

We offer a 14-day return policy, giving you 14 days from the time you receive your item to request a return.

Return Eligibility
To qualify for a return, items must be in their original condition and packaging, as received. Be sure to keep your receipt or proof of purchase.

How to Start a Return
To initiate a return, contact us at novaspheres.help@gmail.com. If your return request is approved, we’ll provide a return shipping label and instructions on how and where to send the item. Items sent back without a prior return request will not be accepted. For any return questions, feel free to reach out to us anytime at novaspheres.help@gmail.com

Damages & Issues
Please inspect your items upon arrival. If an item is defective, damaged, or incorrect, contact us right away so we can address and resolve the issue as quickly as possible.

Exchanges
For faster exchanges, we recommend returning the item you have and placing a new order once your return is accepted. This helps ensure you get the desired item promptly.

Refunds
Once we receive and inspect your return, we’ll notify you about the approval of your refund. If approved, the refund will be issued directly to your preferred bank or digital wallet. Please keep in mind that it may take some time for your bank or credit card company to process the refund.